So today I called Verizon to downgrade our Triple Play bundle (FiOS Extreme TV [340+ channels], FiOS Quantam 50/25 Internet, and Unlimited Home Phone). We wanted the promotion that was being advertised for new customers for FiOS Double Play (FiOS Select TV [190+ channels] and FiOS 15/5 Internet, as our original intent was to drop the Home Phone. In order to downgrade AND drop the Home Phone, we would have encountered a $140 ETF.
I spoke to the customer service representative and she stated we could keep our Triple Play with the downgraded TV and Internet and that would be $79.99/ mo. I kindly told her that would not work for us and we would rather pay the $140 ETF, have my wife sign-up as a new customer to get the current promotion as the savings are $35/ mo. from what we currently pay and we would break even in 4 months. Of course she was not able to authorize the price, so I kindly mentioned I would like to cancel the service.
I was, as expected, transferred to the customer retention department where they were able to get us the Double Play at a rate of $79.99 - $10.00 monthly statement credit totaling the $69.99 price for the FiOS Select TV and FiOS 15/5 Internet for 24 months. The person was able to waive the ETF as we maintained service with them. Just a new 2-year agreement starts today, which is fine.
Out of all those channels we are "losing", there is only 1 channel we semi-frequent that we would be losing. In addition, those FiOS Quantam 50/25 Internet speeds are only good for wired connections, not wireless as I have called to complain such when I ran some diagnostic testing in the past and only coming up with 20/15 speeds via wireless connection. Much different than what is advertised on their commercials!
No ETF. Saving $35/ mo. = Win!
Next will be Verizon Wireless. We are in an old plan, I am still Unlimited Data, but we will save $20/ mo with a new Shared Plan as we never use more than 2GB of data combined a month.
I am estimating a $60/ mo. savings between the two, easily, as less costly product means less taxes!
Good-bye Home Phone and No ETF!
October 3rd, 2013 at 08:44 pm
October 3rd, 2013 at 09:19 pm 1380835180
My husband is on unlimited data with Verizon. Hard to give up, he streams radio on his phone all day at work. I want to get a smart phone but that will just increase our costs from what I can tell. For now we are staying with what we have.
October 3rd, 2013 at 10:55 pm 1380840951
October 3rd, 2013 at 11:12 pm 1380841967
October 3rd, 2013 at 11:49 pm 1380844176